Quality commitment
What we commit to you
The things we stand by on every service. Each point links to the page with the details and the full conditions.
99% uptime per year
For hosting and VPS, which means at most about 87 hours of downtime per year. If we miss it, you can request a credit proportional to the time over the limit, as set out in the published SLA.
DetailsSupport Monday to Friday
Monday–Friday, 09:00–18:00, by ticket, email or phone. You can send tickets at any time, and they stay in your account history.
DetailsDaily backup
Daily copies with JetBackup on hosting plans, with restore from cPanel. For an assisted restore, open a ticket.
DetailsFree migration
We move your sites, databases and emails from your current provider for free, and we check everything before you change DNS.
Details30-day money-back guarantee
For the first web hosting invoice. Separately, individuals have the statutory 14-day right of withdrawal.
DetailsRenewal price
Renewal is at the list price on the renewal date. Our discounts are public: 10% for annual payment and 25% on the first invoice for new customers (code HOSTON25). In lei it is calculated at the BNR rate. Prices are shown excluding VAT (Net); the Gross switch shows them including 21% VAT. On VPS, new customers get 15% off the first invoice with the code VPS15, once.
DetailsTimely notifications
You get the invoice and reminder messages before the due date. We announce scheduled work on status.hoston.ro.
DetailsSecurity included
CloudLinux, Imunify360 and free SSL are included on all hosting plans, even the smallest ones.
Details
Accuracy
What the site says is what you get in your account
Plan resources are taken from the package configuration, and prices from the billing system. If you see a difference between the site and your account, tell us and we will fix it.
- Prices synchronised daily from the client area
- Prices excluding VAT (Net) or including VAT (Gross), as you choose
- Resource limits visible in cPanel
Frequently asked questions
Yes. The SLA, the money-back guarantee and the Returns policy are in the HostON Terms and Conditions and on their own pages. Here you find them in short.
No. Support answers Monday to Friday, 09:00 to 18:00. The servers are monitored automatically around the clock, and incidents appear on status.hoston.ro.
It depends on the size of the site and on access to your current provider. We agree together on when to do the move, so the site does not go down.
Write to us in a ticket. If you are within 30 days of your first web hosting order, you can ask for your money back under the guarantee.
