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Legal · Accessibility

Accessibility statement

We want anyone to be able to find out what we offer and to place an order, regardless of their device or accessibility needs.

Updated: 08.10.2026HOSTON SRL, Mărășești

The Romanian version of this document is the legally binding one; this translation is provided for information.

In brief

  • WCAG 2.1 AAThe criteria we follow on hoston.ro and my.hoston.ro.
  • Help with orderingWe can also help you place your order by phone or email.
  • Report a problemWrite to info@hoston.ro; we reply within 5 working days at most.
  • Last evaluation08.10.2026

01

The statement

HOSTON SRL is a microenterprise within the meaning of Legea nr. 232/2022 (the Romanian law transposing the European Accessibility Act; Art. 3(1) point 12) and, as a microenterprise providing services, benefits from the exemption provided in Art. 4(5). Nevertheless, we voluntarily commit to following the WCAG 2.1 level AA criteria on hoston.ro and my.hoston.ro. If you have difficulty accessing them, write to us at info@hoston.ro; we will help you place your order by other means. Last evaluation: 08.10.2026.

02

What we have done

  • a clear structure with headings, navigation landmarks and a “Skip to content” link;
  • full keyboard navigation, with a visible focus indicator;
  • sufficient contrast between text and background, text that can be enlarged without loss of content;
  • alternative texts for images; decorative images are ignored by screen readers;
  • pages that adapt to small screens, without horizontal scrolling;
  • forms with visible labels and explicit error messages;
  • reduced animations when the operating system requests it.

03

Known limitations

  • some pages of the my.hoston.ro client account (the WHMCS platform) and the PDF invoices do not yet fully meet the criteria;
  • the chat window with an operator (tawk.to) is provided by a third party and we cannot fully adapt it;
  • the cPanel control panel and the applications installed by clients have their own levels of accessibility.

We are working on these points. Until then, we can provide any information or carry out any operation in your account for you by email or phone.

04

How to ask us for help

Phone
+40 733 371 801 (Monday–Friday, 09:00–18:00)
Post
HOSTON SRL, Str. I.L. Caragiale nr. 47, Mărășești, jud. Vrancea, 625200

Tell us the page, the problem you encountered and how you prefer to be contacted. We reply within 5 working days at most.

05

Supervisory authority

Compliance with accessibility requirements for products and services is supervised in Romania by the National Authority for Consumer Protection (ANPC). Details on the ANPC page.

Other legal documents

Frequently asked questions

We follow the WCAG 2.1 level AA criteria on hoston.ro and my.hoston.ro.

Yes. Write to us at info@hoston.ro or call +40 733 371 801 during business hours and we will help you place your order by other means.

Send an email to info@hoston.ro with the page and the problem you encountered. We reply within 5 working days at most.

HOSTON SRL is a microenterprise providing services and benefits from the microenterprise exemption in Art. 4(5) of Legea 232/2022. We nevertheless voluntarily follow the WCAG 2.1 AA criteria.

Have a question? Write to us.

Whether you are about to order or already have a site with us, the people who manage the servers will answer you.

HostON technical support team member wearing a headset and answering a customer