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99.9% Uptime SLA
We guarantee the availability of your services. If we don't keep our promise, you automatically receive a credit.
SLA Levels and Compensations
| Monthly Availability | Maximum Downtime | Service Credit | Status |
|---|---|---|---|
| 99.9% – 100% | < 44 min/lună | 0% | |
| 99.0% – 99.9% | 44 min – 7.3 ore | 10% | |
| 95.0% – 99.0% | 7.3 ore – 36 ore | 25% | |
| 90.0% – 95.0% | 36 ore – 73 ore | 50% | |
| Sub 90% | > 73 ore/lună | 100% |
* The credit applies to the current billing month. Does not apply to domains, licenses or third-party services.
Definitions
Uptime: The percentage of monthly time during which your service is accessible and functional according to specifications.
Downtime: A period of complete or partial unavailability (more than 50% of requests fail), confirmed by our monitoring.
Exclusions: Scheduled maintenance with 24h advance notice, customer-caused incidents, exceptional DDoS attacks, force majeure.
Credit: Discount automatically applied to the current month's invoice. No cash payout. Maximum 100% of monthly service value.
How to claim your SLA credit
1
Open a support ticket within 7 days of the incident.
2
Provide the exact dates and times of the downtime.
3
Our team reviews the monitoring logs within 3 business days.
4
If downtime is confirmed, credit is automatically applied to the current invoice.