Question 1

What types of hosting do you offer?

Accepted Answer

HostON offers: cPanel Shared Hosting (SSD START/PLUS/PRO/MAX), optimized WordPress Hosting, eCommerce Hosting, Performance Hosting with Redis, VPS Servers, Dedicated Servers and Reseller Hosting.

Question 2

Where are the servers located?

Accepted Answer

Physical servers are located in a Tier-III data center in Bucharest, Romania. Latency for Romanian users is under 5ms.

Question 3

What hardware do you use?

Accepted Answer

Latest generation DELL PowerEdge servers with NVMe SSD storage, Intel Xeon processor, ECC RAM and full redundancy.

Question 4

Do you offer a free trial period?

Accepted Answer

We don't offer a free trial, but a 30-day money-back guarantee. You test the service with real money, and if you're not satisfied within 30 days, we refund the full amount.

Question 5

Is technical support available 24/7?

Accepted Answer

Technical support via ticket is available 24/7. Live support (phone/chat) is available Monday to Friday 09:00–18:00.

Question 6

How long does hosting account activation take?

Accepted Answer

The account activates immediately after payment confirmation. You receive credentials within minutes by email.

Question 7

Can you migrate my existing website?

Accepted Answer

Yes, migration is completely free. Our team transfers files, databases, emails and DNS within 24 hours, without downtime.

Question 8

Can I migrate from any hosting provider?

Accepted Answer

Yes, we migrate from any hosting provider, regardless of the platform used (cPanel, Plesk, DirectAdmin, etc.).

Question 9

What do I need to provide for migration?

Accepted Answer

FTP or cPanel credentials of your current hosting and, if you have databases, MySQL credentials. Our team handles the rest.

Question 10

Are displayed prices inclusive of VAT?

Accepted Answer

No. Prices on the website are excluding VAT. For individuals and legal entities in Romania without a valid VAT ID, 21% VAT will be added.

Question 11

How do promotional codes work?

Accepted Answer

The promotional code applies to the first invoice. At renewal, the price returns to the standard rate. The code must be entered when completing the order.

Question 12

What payment methods do you accept?

Accepted Answer

Bank card VISA/Mastercard, bank transfer, PayPal. Payment is processed through Netopia Payments — a secure processor.

Question 13

Can I pay annually for an extra discount?

Accepted Answer

Yes, the annual plan (-15% vs. monthly) can be paid at order or at renewal. Promotional code + annual payment combine for maximum savings.

Question 14

Are invoices issued electronically?

Accepted Answer

Yes, invoices are issued electronically and sent by email. You can download any invoice from the client panel at my.hoston.ro.

Question 15

Which PHP versions are available?

Accepted Answer

PHP 8.0, 8.1, 8.2, 8.3 and 8.4, selectable per account/domain via the cPanel PHP Selector. Each account has its own customizable php.ini.

Question 16

Can I run Node.js on shared hosting?

Accepted Answer

Yes! All plans include Node.js Selector and Python Selector in cPanel, without manual configuration.

Question 17

Are there automatic backups?

Accepted Answer

Yes, JetBackup creates daily backups of files and databases at 2 external locations. Self-service restore from cPanel in seconds.

Question 18

How many websites can I host?

Accepted Answer

It depends on the plan: SSD START (3 websites), SSD PLUS (20 websites), SSD PRO and MAX (unlimited).

Question 19

What is CloudLinux and why is it important?

Accepted Answer

CloudLinux with CageFS completely isolates your account. If another customer has a heavy script, your resources (RAM, CPU) won't be affected. Each account works independently.

Question 20

Is Redis Cache available on shared hosting?

Accepted Answer

Redis Cache is available on SSD PRO, SSD MAX and all Performance plans. Essential for WooCommerce with large catalogs.

Question 21

Is a .RO domain included with hosting?

Accepted Answer

Yes! Every annually paid hosting plan includes a free .RO domain for the first year (value €6.99). At renewal, standard price applies.

Question 22

Can I use a domain from another registrar?

Accepted Answer

Yes, anytime. You change the nameservers at the domain registrar to ns1.hoston.ro and ns2.hoston.ro. No domain transfer required.

Question 23

How long does DNS propagation take?

Accepted Answer

Usually 1-4 hours, maximum 24-48 hours. It depends on the TTL set and the visitors' internet provider.

Question 24

Can I register any domain extension?

Accepted Answer

HostON offers 100+ extensions: .ro, .com, .eu, .net, .org, .io, .shop, .online and many more. See the complete list at /domenii.

Question 25

Is email included in hosting?

Accepted Answer

Yes, all plans include unlimited email accounts @yourdomain.ro, Roundcube Webmail, anti-spam, IMAP/POP3/SMTP.

Question 26

Can I use Gmail with my domain?

Accepted Answer

Yes, you can configure Gmail to send and receive emails from your @yourdomain.ro address via HostON's SMTP servers.

Question 27

Is there anti-spam filtering?

Accepted Answer

Yes, SpamAssassin and BoxTrapper are available in cPanel. Imunify360 additionally blocks spam IPs at server level.

Question 28

What security is included?

Accepted Answer

CloudLinux + CageFS (account isolation), Imunify360 (antivirus, WAF, anti-brute-force), data center level DDoS protection, ModSecurity Firewall.

Question 29

Is SSL free?

Accepted Answer

Yes! Let's Encrypt SSL is automatically installed on all domains and auto-renews every 90 days. You don't need to do anything.

Question 30

My website was hacked — what should I do?

Accepted Answer

Contact support immediately at info@hoston.ro. Our team will help you identify and remove the malware. Imunify360 automatically scans and can detect infected files.

Question 31

How does the 30-day guarantee work?

Accepted Answer

In the first 30 days after activation, if unsatisfied, we refund 100% of the paid amount without any questions. Send an email to info@hoston.ro.

Question 32

Can I cancel the service at any time?

Accepted Answer

Yes, anytime via the client panel. Services are pre-paid — on cancellation, pre-paid amounts are not refunded (exception: 30-day guarantee).

Question 33

What happens to my data when I cancel?

Accepted Answer

Data is available 14 days after service expiry/cancellation. Make sure you download your backup before then.

Frequently Asked Questions

🏠General — HostON Services

🚀Activation and Migration

💳Prices and Billing

⚙️Hosting and Features

🌐Domains

📧Email

🔒Security

↩️Guarantee and Cancellation

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