ODR — Online Dispute Resolution
The European Commission's platform for consumers and traders in the EU
Click the badge to access the European Commission's ODR platform
What is the ODR platform?
The European Commission's ODR (Online Dispute Resolution) platform facilitates the out-of-court resolution of disputes arising from e-commerce contracts between consumers and traders in the EU.
Address: https://ec.europa.eu/consumers/odr
Who can use ODR?
- EU consumers who have purchased online from EU traders
- Disputes relating to online contracts for goods or services
- HostON.ro is registered and participates in the ODR mechanism
Email contact for ODR
According to EU Regulation no. 524/2013, our email address for ODR disputes is:
Recommendation: Before resorting to ODR or ANPC, contact us directly at info@hoston.ro. We resolve the vast majority of issues directly, quickly and without formal procedures.