ANPC and alternative dispute resolution

1. 1Contact HostONSend your complaint to info@hoston.ro or open a ticket in my.hoston.ro. Describe the problem, the service and the solution you would like. We reply within 5 working days at most.
2. 2If you are not satisfiedAs a consumer, you can file a complaint with ANPC through the alternative dispute resolution platform: reclamatiisal.anpc.ro
3. 3Alternative resolutionThe ADR entity reviews the complaint and proposes or imposes a solution, according to the applicable procedure, without you going to court.

Alternative dispute resolution (in Romanian “SAL”) is an out-of-court procedure through which disputes between consumers and traders are resolved with the help of an independent entity, usually free of charge for the consumer. It is governed by OG nr. 38/2015 (Romanian Government Ordinance on alternative dispute resolution). The ANPC SAL icon displayed on the site leads directly to the complaints platform.

The European online dispute resolution platform (ODR) was closed by the European Commission on 20 July 2025. Complaints are now filed directly with ANPC, through the platform above.

Authority

National Authority for Consumer Protection (Autoritatea Națională pentru Protecția Consumatorilor, ANPC)

Address

Bd. Aviatorilor nr. 72, sector 1, Bucharest

Website

anpc.ro

ADR complaints

reclamatiisal.anpc.ro