Contracts
The HostON agreement,
simple and transparent
One framework agreement and an annex for every service. You accept it when you order, it is concluded when the invoice is paid, and you find it filled in with your details in your client account.
Contract templates
The documents below are the blank templates of the version in force. Your agreement, filled in automatically, appears in your client account after you order. The Romanian version is the legally binding one.
Framework service agreement
Parties, electronic conclusion, price and payment, liability, termination, personal data and disputes; includes all annexes.
Download the PDF templateAnnex 1 – Web hosting and e-mail
Web, WordPress, eCommerce, Web Performance hosting and e-mail: resources, backup, availability, guarantee for private individuals.
Download the PDF templateAnnex 2 – Reseller hosting
Included accounts, the reseller’s responsibility towards its own customers.
Download the PDF templateAnnex 3 – VPS servers
Server resources, root access, what the customer manages and what HostON provides.
Download the PDF templateAnnex 4 – Domains
Registration with the registry (RoTLD for .ro), immediate registration, fees and renewal.
Download the PDF templateAnnex 5 – SSL and third-party services
SSL certificates and services provided through partners: issuance, validation, refunds.
Download the PDF template
How it works
- 01At checkout you tick “I have read and agree to the Service Agreement and the Terms”.
- 02The agreement is generated automatically with your details, the services ordered, the price and the period.
- 03When the invoice is paid the agreement becomes “concluded”; no handwritten signature is needed.
- 04You can find it at any time in your client account, under Billing › My contracts, and on each service page.
Binding version
The agreement is concluded in Romanian; translations are for information only. The current version is 2026-11-10. If it changes, agreements already concluded keep the accepted version.
Frequently asked questions
No. The agreement is concluded electronically: you accept it with the checkbox when ordering and it is confirmed by paying the invoice.
In your client account, under Billing › My contracts, or on the service page with the “Service contract” button. You can download it as a PDF at any time.
Yes. The PDF in your account contains your company details, tax ID, services, prices and the date of conclusion.
Agreements are generated automatically for orders placed from 10 November 2026. Older orders remain under the Terms in force on the order date.
